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Trust, responsibilities and motivation.

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Trust, responsibilities and motivation, ingredients of teamwork.

In the economical world, where the competitions become harder, the key factor maintaining companies in a leadership position, is the performance level. Performances of companies or organizations are related to the motivation of the personnel. The motivation is generated by different factors.

First, it is important that people have a clear idea about the content of their function, their mission, and have clearly defined objectives, mid and long-term career perspectives. This is a reason why the recruiting process is a key factor contributing to a potential long-term collaboration. Indeed, the content of the function and the targets have to match with the employee expectations. A recent study performed in the Belgian work market shows that people are according more importance to challenges and career evolutions perspectives than to the salary packages.

A second point is the trust given by the management to the employee. When people are trusted, they have the feeling that management believes in them and about their capacity to work autonomously. I remember some years ago, I was working as accountant for an American company. My boss was on holiday, and we had to face a serious trouble with the IT during an upgrade process. A part of the data’s was lost because the backup systems did not work properly. Two weeks of data were lost, and the last accounting monthly closing disappeared. I contacted a controller at the head quarter in the U.S. I explained the situation, and he told me that I would have a better overview of the situation than him, and that if it was necessary, I had to look for temp people in order to come back to a normal situation. Fortunately, an IT company where we sent the hard disks retrieved the data and we were back to the normal. The instruction of the controller was a real challenge for me, but also an evidence that he was convinced that I would be able to manage the situation. This trust evidence was a source of motivation for me. If people believe in you, you believe in yourself and are motivated to face challenges and take responsibilities. But it is obvious that we have to respect the given trust and the merit of trust is a daily exercise.

A third point is to give responsibilities to the people. When you trust on them and when you know that they can work on an autonomous way, then you can delegate tasks and responsibilities, which is a key point in term of management. We are used to say that if somebody is able to perform a task or a process at around 75%, then you have to delegate it. By delegating, you are giving higher responsibilities to the people, and showing that you trust on his capabilities. You offer him also an opportunity to learn and to increase his capacities and competences.

Recognition of the work done is another important factor of motivation. We know that successful project achievement can only be done by a hard contribution from each member involved in the project. Most of the biggest challenges are achieved by hard work provided by the project team. More than a bonus or a salary increase, the recognition and the feedback about the provided work is important to motivate people.

And what about team spirit? People can only give the best of themselves, if they are working within a team where members are moved by team spirit and by the will to reach first the common goal. When people are working together and want to achieve the common goal, it means that everybody can achieve his own goal related to his function and contributing to the common goal success. In such way, people have the feeling to be really part of a team and of a project where their work is recognized.

All these points show that trust can generate a win-win relationship between employees and employers, between partners. Trust can increase the motivation and the will to take responsibilities. It is in fact a contract where each partner have to respect the clauses.

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Written by Eric Saint-Guillain

April 18, 2011 at 22:40

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